Terms of Service

1. Acceptance

These Terms of Service form a binding agreement between you and DUEX ("we", "us"). By creating an account, signing in, or using the service you confirm that you have read and agree to be bound by all of these terms, together with the Privacy Policy, Cookie Policy and Refund Policy, each incorporated here by reference.

If you do not agree to every part of these documents, do not use DUEX.

If you accept on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

You must be at least 18 years old and legally capable of entering into contracts.

We do not offer, sell or support the service outside the United States. We may refuse or terminate service where we believe this requirement is not met, and no refund arises. You may not use the service if you are located in, ordinarily resident in, or organised under the laws of any country subject to United States embargo or comprehensive sanctions, or if you appear on any United States restricted-party list.

2. What DUEX is

DUEX is a control plane for coordinating AI coding agents. It plans and dispatches work, enforces policy and budget limits, records evidence, and requires human approval before changes advance. It does not itself generate code.

Code generation is performed by third-party AI providers — such as Anthropic and OpenAI — under your own accounts and their terms, executing on infrastructure you control.

3. Accounts and access

• Access requires authentication through a supported identity provider and, where applicable, inclusion on an account allowlist.
• You are responsible for all activity under your account and for the security of your credentials and devices.
• You must notify us promptly at [email protected] if you believe your account has been compromised.
• You may not share accounts, resell access, or exceed the seat count of your plan.

4. Runners and your infrastructure

DUEX work is executed by runner software you install and operate on infrastructure you control. You are solely responsible for:

• the security, isolation, patching and availability of that infrastructure;
• the accuracy of any isolation or capability attestation your runner reports to us;
• anything the runner does, including any action taken by an AI agent executing through it;
• the repositories, credentials and data you make available to it.

We do not monitor, control, or take responsibility for your infrastructure, and we cannot verify attestations reported by software running on machines we do not operate.

5. AI providers and your keys

DUEX operates on a bring-your-own-key basis. You supply your own AI provider API keys, which are configured on your runner and are never transmitted to or stored by DUEX.

• Your use of each provider is governed by your agreement with that provider.
• All provider charges are billed to you directly by that provider. We do not resell, mark up, or receive any share of them.
• Spend and token figures shown in DUEX are reported by your runner and are recorded as claims. They are not independently measured by us and may differ from the provider's own billing, which prevails.
• Budget limits within DUEX are a control on work dispatch. They are not a guarantee of spend and cannot stop a call already in progress.

6. Acceptable use

You must not use DUEX to:

• break any United States federal, state or local law, regulation, sanction or export control, or any third-party right;
• access, process or generate material you are not authorised to handle;
• create malware, exploits, credential-harvesting tools, or means of evading security controls, other than in legitimate, authorised security work;
• circumvent plan limits, entitlement checks, approval gates, or any technical control, including by falsifying runner attestations;
• probe, scan, overload or interfere with the service or its infrastructure;
• resell, sublicense or provide the service to third parties except as your plan expressly permits;
• infringe intellectual property, or process personal data without a lawful basis;
• harass, defraud, or harm others.

7. Termination for abuse

We may suspend or terminate your account, your runners and your access immediately and without prior notice where we determine, at our sole discretion, that you have breached these terms or that abuse is occurring or reasonably suspected. We are not required to investigate further, provide evidence, or give you an opportunity to remedy before acting.

On termination:

• access ends immediately and runner credentials are revoked;
• no refund of any kind is given, including for any unused portion of a paid period;
• we may retain records necessary for legal, security or audit purposes;
• we may decline to provide service to you again.

You may cancel at any time. Cancellation takes effect at the end of the current billing period and no refund is given for that period.

8. Fees, billing and refunds

• Paid plans are billed in advance on a recurring basis through our payment processor and renew automatically until cancelled.
• Prices are exclusive of tax unless stated. You are responsible for applicable taxes.
• We may change pricing with at least 30 days' notice, effective from your next renewal.
• Failed payment may result in downgrade to the Free plan or suspension.
• All fees are non-refundable. See the Refund Policy.

The Free plan is provided so you can evaluate DUEX before paying. Use it.

9. Intellectual property

Yours stays yours. You retain all rights in your code, repositories, prompts, objectives and outputs. We claim no ownership of them and, given the architecture, generally never receive them.

Ours stays ours. DUEX, including the control plane, runner software, playbooks, documentation and branding, remains our property. Subject to these terms we grant you a limited, non-exclusive, non-transferable, revocable licence to use the service and to run the runner software for that purpose. You may not reverse engineer, resell or create derivative works from it except where law permits.

You grant us a limited licence to process the metadata described in the Privacy Policy solely to operate the service.

10. AI output and your responsibility

• AI-generated code may be wrong, insecure, non-performant, or infringing.
• Review, testing, approval and deployment decisions are yours.
• Approval gates, policy checks and evidence records are tools for your process. They are not a warranty of quality, security or fitness.
• Independent cross-model review reduces the chance that a defect passes unnoticed. It does not eliminate it.

11. Disclaimer of warranties

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. No advice or information obtained from us creates any warranty not expressly stated here.

12. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, revenue, data, goodwill, or AI provider charges however incurred;
• our total aggregate liability arising from or relating to the service is limited to the greater of (a) the fees you paid us in the three months before the event giving rise to the claim, or (b) USD 100.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You will indemnify and hold us harmless against any claim, loss, liability or expense (including reasonable legal fees) arising from your use of the service, your infrastructure, your code, your AI provider accounts, or your breach of these terms.

14. Changes

We may update these terms. Material changes will be notified by email or in the service at least 14 days before they take effect. Continued use after that constitutes acceptance. If you do not accept, stop using DUEX and cancel — no refund arises from a change of terms.

15. Governing law and disputes

These terms are governed by the laws of the State of New York, United States, without regard to conflict-of-laws rules. The state and federal courts located in New York County, New York have exclusive jurisdiction, and both parties submit to that jurisdiction and waive any objection to venue.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Jury trial waiver. To the fullest extent permitted by law, each party waives any right to a trial by jury in any proceeding arising out of these terms.

No class actions. Claims must be brought individually and not as a plaintiff or class member in any purported class or representative proceeding.

16. General

• If any provision is unenforceable, the rest remains in force.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
• These terms, with the documents referenced in them, are the entire agreement between us.

Questions: [email protected]